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Worse customer service in Indonesia

SHZ
Star I

It was really unexpected and unusual at Asus service center in Harco, Jakarta, Indonesia.  My laptop has some problems, so I want to check.  Anywhere in the world, you go to any brand laptop or mobile, they check in five minutes and tell you the issue.  I went to Asus service center, here and they have weird policy, out of this world.  They said, I need to leave laptop for 2-3 working days and then they will inform.  Why such an unwelcoming and troublesome customer care policy with ASUS Indonesia?!

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@SHZ 
Service times may vary by region, and the issues reported by users can also differ. Generally, the service center requires a certain amount of time to conduct further inspections. We apologize for any inconvenience this may cause.