07-03-2024 10:59 PM
Good Day to All,
I am facing problem to connect my monitor with my laptop via USB c to displayport cable but not working. when i connect the Cable to my laptop it will show in the device manager billboard device. on my laptop i have USB 3.2 port which is support GSYNC/Power Delivery and USB 4. i tried both port but not working. it just give always billboard device.
below is the specification for my laptop, monitor and cable i am using.
1 - Asus TUF A15 FA507NV (2023)
https://me-en.store.asus.com/90nr0e85-m00270-fa507nv-lp023w.html
2 - MSI MAG 27CQ6F
https://www.msi.com/Monitor/MAG-27CQ6F
3 - Hagibis USB C to Displayport 1.4 Cable (8k@ 60HZ, 4k@144HZ, 25@165Hz), Bidirectional Thunderbolt 3/4 USB 4 to 32.4 Gbps HBR3 Alt Mode Adapter
anyone help me for this matter i am highly apricated.
07-08-2024 06:21 PM
@Qasimali
The Type-C port on your laptop supports video output. If it is not functioning properly, we recommend referring to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - USB Type-C issues
If the issue persists, we suggest taking your laptop to a repair center for further diagnosis.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.