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USB C port to displayport not working

Qasimali
Star I

Good Day to All,

I am facing problem to connect my monitor with my laptop via USB c to displayport cable but not working. when i connect the Cable to my laptop it will show in the device manager billboard device. on my laptop i have USB 3.2 port which is support GSYNC/Power Delivery and USB 4. i tried both port but not working. it just give always billboard device.

below is the specification for my laptop, monitor and cable i am using.

1 - Asus TUF A15 FA507NV (2023)

https://me-en.store.asus.com/90nr0e85-m00270-fa507nv-lp023w.html

2 - MSI MAG 27CQ6F

https://www.msi.com/Monitor/MAG-27CQ6F

3 - Hagibis USB C to Displayport 1.4 Cable (8k@ 60HZ, 4k@144HZ, 25@165Hz), Bidirectional Thunderbolt 3/4 USB 4 to 32.4 Gbps HBR3 Alt Mode Adapter

https://www.amazon.sa/dp/B0C5C32ML7?ref=ppx_yo2ov_dt_b_product_details&th=1

anyone help me for this matter i am highly apricated.

 

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Qasimali
The Type-C port on your laptop supports video output. If it is not functioning properly, we recommend referring to the following FAQ for troubleshooting. 
[Windows 11/10] Troubleshooting - USB Type-C issues
If the issue persists, we suggest taking your laptop to a repair center for further diagnosis.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.