Showing results for 
Search instead for 
Did you mean: 

TUF Gaming FX505GT WIFI Problem - losing connection

Star II
System: W10
Battery or AC: AC
Model: TUF Gaming FX505GT
Frequency of occurrence: always
Reset OS: no
Screenshot or video:
Detailed description:Hello, I've got problem with WIFI connection from beginning. It is losing connection all the time/has problem with connection. Problem started when I wanted to connect when W10 configuration. I was able to connect only with mobile hotspot.
I've tried all common steps to resolve problem. Restarting, instaling newest drivers etc.
Other devices (laptop, phone) placed in the same spot have no problem with connection.
I noticed that connection to my wifi spot isn't very good on ASUS, using command:
'netsh wlan show interface'
Signal         : 57%
But for other laptop in the same spot is much better:
'netsh wlan show interface'
Signal         : 88%
But is that a problem?
Can you help with that?

Community Legend II
Hello arturiwanski293,
May I know your BIOS and Wifi driver version?
Thank you.

Star II
BIOS 309
Driver          : Intel(R) Wireless-AC 9462
  Vendor          : Intel Corporation
  Provider         : Intel
  Date           : 17.09.2020
  Version          :
  INF file         : oem101.inf
  Type           : Native Wi-Fi Driver
  Radio types supported   : 802.11b 802.11g 802.11n 802.11a 802.11ac
  FIPS 140-2 mode supported : Yes
  802.11w Management Frame Protection supported : Yes
  Hosted network supported : No
  Authentication and cipher supported in infrastructure mode:
                Open      None
                Open      WEP-40bit
                Open      WEP-104bit
                Open      WEP
                WPA-Enterprise TKIP
                WPA-Enterprise CCMP
                WPA-Personal  TKIP
                WPA-Personal  CCMP
                WPA2-Enterprise TKIP
                WPA2-Enterprise CCMP
                WPA2-Personal  TKIP
                WPA2-Personal  CCMP
                Open      Vendor defined
                WPA3-Personal  CCMP
                Vendor defined Vendor defined
                WPA3-Enterprise Unknown
                Unknown     CCMP
  IHV service present    : Yes
  IHV adapter OUI      : [00 00 00], type: [00]
  IHV extensibility DLL path: C:\Windows\system32\IntelIHVRouter08.dll
  IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
  IHV diagnostics CLSID   : {00000000-0000-0000-0000-000000000000}
  Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Community Legend II
Hello arturiwanski293,
The Wifi hotspot is 2.4GHz or 5GHz?
do you have a extenal wifi dongle to plug in to cross check?
Thank you.

Star II
It is 2.4 GHz. I don't have a extenal wifi dongle.