TUF Gaming FX505GT Laptop Not Performing Well

[dathuynh555]

System:
Battery or AC:
Model: TUF Gaming FX505GT
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Around October 17-19, my laptop(BIOS 308, the latest offered by MyASUS) performance suddenly decreased. For example, playing videos games my FPS would be 60 normally, but now it is 9-30. Overall, there are stuttering and lagging when playing video games. My internet is working fine. Streaming videos, doing multiple tasks, or downloading, there are noticeable lag. MyASUS(V2.2.44.0) checkup shows there may be an issue with the fan. I've went to Nvidia Control Panel and set it to High-Performance Nvidia Processor, Power Option and set to High Performance and still nothing. Using Turbo mode, the fans are somewhat quiet and CPU/GPU fan kicks up to 2800-2900 RPM. Normally, using Turbo mode, the laptop emits a very loud noise and CPU/GPU fan kicks well over 5000-5500 RMP. So something is wrong here. I've also installed ASUS System Control Interface V2( V2.2.30.0) and reinstall MyASUS and the problem still persist. I've also resetted my laptop twice and it fixed nothing. I've checked Task Manager and Armoury Crate(V3.1.6.0), CPU/GPU temperatures seems fine. I'm not tech savy and not sure what is going on. Could it be CPU/GPU fan? Or motherboard? If you need more information to help a guy out, please ask.
Edit: I also should mention when I do Full Scan on Window Virus Security, it usually take 15-20 minutes and utilization of CPU is 98-99%. Now, it takes slighty longer and utilization of CPU is around 33%. I don't know if that info will help. I've also never underclocked or overlocked my CPU because I don't know how to do that.
Edit 2: I've emailed ASUS about the issue. It will take 48 hours for them to get back. I will update as soon as ASUS respond.
Thank you

[dathuynh555]

MysticBlaze99

https://zentalk.asus.com/en/discussion/comment/129982#Comment_129982

What should i select, Complaint Or Technical Support ?

View post

At this point, it feels like both complaint and technical 😂. I would do technical first.

[Blake_ASUS]

Dear all,
I have went through your feedback one by one and reported them.
Please kindly give us some time to sort this out.
and I will keep you posted if there is any progress.
Thank you so much!

[jairon_tarnate]

There's a standalone Asus app that I found on the net. It seems to work well just like the function in MyAsus.

windowsreport(dot)com/software-stop-battery-charging/

[dathuynh555]

Blake_ASUS

Dear all,

I have went through your feedback one by one and reported them.

Please kindly give us some time to sort this out.

and I will keep you posted if there is any progress.

Thank you so much!

View post

Oh my goodness. Finally some good news! I thought we were hanged out to dry. Thanks for passing this on

[ashenpmx]

I'm purchased my ASUS TUF FX 505 GT on August and it was working fine till now. Now I'm facing similar issues as most of the users mentioned here
Laptop becomes very lagging every time I return from sleep mode. Even lagging when moving opened panes across the screen.
RGB Backlit won't turn on itself when powering the laptop. I have to manually turn it on using Asus Armory crate or Aura app. Using FN+Key up will show it's increasing/decreasing the brightness but won't do a thing
There is an issue with fans. Seems like Turbo mode is not working. Also when the laptop is lagging, fans won't push up and take control like before. CPU usage won't go to high values.
I wrote a complaint using MyAsus app and waiting for a reply from them