TUF Gaming FX505GT Laptop Not Performing Well

[dathuynh555]

System:
Battery or AC:
Model: TUF Gaming FX505GT
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Around October 17-19, my laptop(BIOS 308, the latest offered by MyASUS) performance suddenly decreased. For example, playing videos games my FPS would be 60 normally, but now it is 9-30. Overall, there are stuttering and lagging when playing video games. My internet is working fine. Streaming videos, doing multiple tasks, or downloading, there are noticeable lag. MyASUS(V2.2.44.0) checkup shows there may be an issue with the fan. I've went to Nvidia Control Panel and set it to High-Performance Nvidia Processor, Power Option and set to High Performance and still nothing. Using Turbo mode, the fans are somewhat quiet and CPU/GPU fan kicks up to 2800-2900 RPM. Normally, using Turbo mode, the laptop emits a very loud noise and CPU/GPU fan kicks well over 5000-5500 RMP. So something is wrong here. I've also installed ASUS System Control Interface V2( V2.2.30.0) and reinstall MyASUS and the problem still persist. I've also resetted my laptop twice and it fixed nothing. I've checked Task Manager and Armoury Crate(V3.1.6.0), CPU/GPU temperatures seems fine. I'm not tech savy and not sure what is going on. Could it be CPU/GPU fan? Or motherboard? If you need more information to help a guy out, please ask.
Edit: I also should mention when I do Full Scan on Window Virus Security, it usually take 15-20 minutes and utilization of CPU is 98-99%. Now, it takes slighty longer and utilization of CPU is around 33%. I don't know if that info will help. I've also never underclocked or overlocked my CPU because I don't know how to do that.
Edit 2: I've emailed ASUS about the issue. It will take 48 hours for them to get back. I will update as soon as ASUS respond.
Thank you

[Goha]

I disabled the asus tasks and everything seems to work fine. I almost refunded the laptop. The only weird thing I noticed is grain apearing in some applications like paint.net, MS teams or LoL (The game works fine, sing up screen is glitching). I guess thats because I have disabled some image managment asus task. Hopefully they will fix this issue because it turns out to be quite annoying especially when having microsoft teams classes.

There were no glitches/grain like that before disabling the tasks

[navzaar]

dathuynh555

It's really disappointing that this topic has not been picked up by any moderators or ASUS members. From my emails, ASUS thinks this is an isolated or individual issue. This is definitely a widespread issue and they haven't gotten any reports about this.

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can you please let me know the email adress from ASUS. i want to send them a mail also. thank you

[MysticBlaze99]

monesseharvin@gmail.com

Solution for FX 505 GT lag and performance drop issues.

BIOS downgrading won't fix this problem as it auto updates on every reboot.

Do this thing instead ,

Go to windows search and type -msconfig.

Click enter and go to services and check- hide all microsoft services.

Then disable the following services shown in the pic below and restart the laptop.

Untick these services and click apply and ok.

(Also disable extend battery life in gaming from intel grahics panel)

NOTE:

Armoury crate and My asus wont work after following the above mentioned procedure.

To revert back you just need to enable all those services and restart the laptop.

Till asus fixes this issue this solution works.

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This Worked out for me!!!!
Thank to @monesseharvin@gmail.com

[dathuynh555]

navzaar

https://zentalk.asus.com/en/discussion/comment/129633#Comment_129633

can you please let me know the email adress from ASUS. i want to send them a mail also. thank you

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This is their Official Support Site: https://www.asus.com/support
Scroll all the way down and you can email or call them

[MysticBlaze99]

dathuynh555

https://zentalk.asus.com/en/discussion/comment/129922#Comment_129922

This is their Official Support Site: https://www.asus.com/support

Scroll all the way down and you can email or call them

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What should i select, Complaint Or Technical Support ?