TUF Dash F15 2022 Thunderbolt Display output does not work

[torgabor]

System: TUF Dash F15 2022 
Battery or AC: Both
Model: FX517ZM
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
I've purchased a Thunderbolt 3 to Displayport adapter and I've plugged it into the Thunderbolt 4 port on my laptop (I've double-checked it's the right one), and nothing happens, it does not get recognized.
I've ruled out an issue with the adapter itself, since I've tested it on a Macbook Air M1 and Lenovo P52 and both laptops identify it correctly as a Thunderbolt 3 display adapter, and can output video correctly.
All my drivers are up to date according to Windows Update/Armoury crate.

[Falcon_ASUS]

torgabor

Thanks for your answer!

>What is the brand and model of the device and cable you are connecting to?

I've tried with 2 adapters:

Amazon Basics Thunderbolt 3 to Dual HDMI Adapter

www amazon com/gp/product/B08989QNQQ/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

i-tec Thunderbolt 3 Dual DP Video Adapter

i-tec pro/en/produkt/tb3dual4kdp-2/

Both of them work on the Lenovo P52 and Macbook Air M1, but don't show up on the TUF Dash F15 2022:

I followed the troubleshooting guide you linked, and it recommended removing and reinstalling the Thunderbolt driver. It doesn't seem like there's a dedicated Thunderbolt driver for the TUF Dash F15 2022 on the ASUS site, so I couldn't reinstall the drivers:

www asus com/Laptops/For-Gaming/TUF-Gaming/ASUS-TUF-Dash-F15-2022/HelpDesk_Download/ 

I've modified the links because it doesn't allow posting otherwise.

Here's a screenshot of the adapter working correctly on the Lenovo P52.

The same adapter plugged into the TUF Dash F15 and not working:

P.s: Do you guys know any known working docks that ASUS has tested with this particular laptop model?

View post

@torgabor
Confirmed by relevant department, we think there is a high chance of a Thunderbolt problem with your laptop. Need your help to bring back your dock and laptop to our repair center for confirmation. I have sent you a message, please check. Sorry for any inconvenience it may be caused. 

[torgabor]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/216914#Comment_216914

@torgabor

Confirmed by relevant department, we think there is a high chance of a Thunderbolt problem with your laptop. Need your help to bring back your dock and laptop to our repair center for confirmation. I have sent you a message, please check. Sorry for any inconvenience it may be caused. 

View post

Hi!
Sorry for the long delay.
I finally submitted my laptop to the service center,
My RMA Id is MR2210870 / N3NRCX06V12111C
I hope this helps in diagnosing the issue.

[Falcon_ASUS]

torgabor

https://zentalk.asus.com/en/discussion/comment/219407#Comment_219407

Hi!

Sorry for the long delay.

I finally submitted my laptop to the service center,

My RMA Id is MR2210870 / N3NRCX06V12111C

I hope this helps in diagnosing the issue.

View post

@torgabor
I have notified the repair center to keep an eye on your case.
Sorry for any inconvenience it may be caused.

[willjoe2442]

Make sure that both the computer and the device are turned on and that the Thunderbolt 3 device is connected to the computer via the Thunderbolt interface. Disconnect and re-connect the Thunderbolt cable and/or restart the computer. Use the Thunderbolt 3 cable that was included.

Hope this helps

[ASUS_Bot]

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