Strange noise when sound is muted after installing intel ISST driver.

[beeugene]

System: Windows 10\11
Battery or AC: both
Model: rog Zephyrus m16 2021
Frequency of occurrence: constant
Reset OS: multiple times
Screenshot or video: https://disk.yandex.ru/d/GjNTt5Mutf4VJQ

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Detailed description：after installing the intel ISST driver - a strange noise started to appear when the sound is muted and some kind of sound appears in the system (either playing video or some notification)

[beeugene]

GEEK_ASUS

Hi there,

May I know your BIOS version?

Is the BIOS updated to the latest version?

Thank you.

View post

Hi there,
Thank you! It is the latest version (315), I suppose.

[GEEK_ASUS]

Hi there,
Thank you, the BIOS is the updated version.
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system, learn more about
Windows 10 - How to reset the system and remove all of my personal files
Windows 10 - How to reset the system and keep my personal files
Thank you.

[beeugene]

GEEK_ASUS

Hi there,

Thank you, the BIOS is the updated version.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system, learn more about

Windows 10 - How to reset the system and remove all of my personal files

Windows 10 - How to reset the system and keep my personal files

Thank you.

View post

Hi!
Thank you!
I already reset the system several times both on windows 11 and windows 10. The problem appears only after I install the Intel iSST driver.

[GEEK_ASUS]

Hi there,
Since you have done all troubleshooting steps but still could not resolve the issue.
I would suggest you contact our service center to further inspect your unit.
Thank you.

[ASUS_Bot]

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