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Speaker buzz/static/vibration sound

BenoitHarpey
Star I

Model # H7606

Hey everyone, I bought a ProArt P16 about a week and a half ago, and I've been pretty happy with it, except that after day 1, once all the drivers and everything were installed I guess, I started hearing this weird buzzing/vibrating sound (I'm not sure how to describe it) when the speaker plays lower sounds, like voices or bass in a song. It almost might sound like something is loose and being rattled by the vibrations? I'm not sure. It's a shame because the speakers sound incredible, but this buzz really kills the mood. Any thoughts? Don't know what to do next. If no one can help me here, I'll try calling support. Just don't really have the time to wait on hold, you know?

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@BenoitHarpey 
We recommend referring to the following FAQ to uninstall the audio device from Device Manager and then reinstall the driver to see if the issue is resolved.

[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems
If your laptop is newly purchased and you have concerns, we suggest contacting your dealer to confirm whether a return or exchange is possible. We apologize for any inconvenience this may cause.

Unfortunately that did not work. I think I will have to exchange it at Best Buy, since it's defective.