Product already registered

[Aron1]

When I try to register my product, it says it had already been registered, but I never registered it and when i check registered devices, nothing shows up.

[Falcon_ASUS · Accepted solution]

@Aron1 
I have sent you a message, please check it.
Thank you.

[NealTLV]

I also am unable to register my new Asus Zenbook, which I purchased from Best Buy.
Serial number:  S9N0***********

Product Model: Q425MA

Asus Zenbook 14 OLED 14" WUXGA 

Please update.

[Falcon_ASUS]

@NealTLV 
I have sent you a message, please check it.
Thank you.

[Aron1]

yes I think it has been registered by a previous user in the past altough I do not see the registration of the product anywhere.