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Problem with new laptop start up

My gf recently purchased a new rog zephyrus m16 gu603 gaming laptop and for several hours after we we powered it up its been stuck at the "One moment please" screen for the start up.
We're afraid to try and force shut it down but it's been there for well over 2-3hours plus now.
It is connected to the power supply.
1 REPLY 1

Blake_ASUS
Community Legend II
Hi there,
It's more likely to be Windows issue.
Please check in Windows update history to see if there is any recent update, you can uninstall them.
then enter Windows update again to check updates, go through all the updates under your eyes, do leave it.
It will take a while and require to reboot a few times.
Thank you.