08-07-2023 03:46 PM
Hola! Le hice mantenimiento a mi pc, desarme las piezas solo para quitar polvo con una sopladora y las puse de nuevo tal cual como estaban. Incluso puse un video guía para asegurarme de que todo lo haría bien. Cuando volví a encender el equipo después de la limpieza, no me reconoció el disco duro ssd que tengo. No aparece en BIOS y no arranca desde el. Intente hacer boot con una usb para reinstalar Windows o ver si al instalar Windows aparecía el disco, pero no me permite. Cuando doy click en instalar, el programa de instalación empieza a cargar y después obtengo un pantallazo azul de error, con lo siguiente: SYSTEM THREAD EXCEPTION NOT HANDLED. Al recibir este error el equipo se reinicia y todo vuelve a pasar exactamente igual. He cambiado configuración en la BIOS pero nada a funcionado. He visto una solución que era desactivar VMD controller pero esa opción no está en mi BIOS. Alguien puede ayudarme?
Hi! I serviced my pc, took the parts apart just to remove dust with a blower and put them back as they were. I even put a video guide to make sure I would do everything right. When I turned the computer back on after cleaning, it did not recognize the ssd hard drive I have. It doesn't show up in BIOS and won't boot from it. I tried to boot with a usb to reinstall Windows or to see if installing Windows would show the disk, but it would not let me. When I click install, the installation program starts to load and then I get a blue screen error, with the following: SYSTEM THREAD EXCEPTION NOT HANDLED. When I get this error the computer restarts and everything happens again exactly the same. I have changed settings in the BIOS but nothing has worked. I have seen a solution which was to disable VMD controller but that option is not in my BIOS. Can anyone help me?
08-08-2023 06:01 PM
@johanquevedor
Unfortunately, if further troubleshooting is not possible and the blue screen with white text continues to appear, according to what you described, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
08-10-2023 04:04 AM
If you're facing such an issue then it might be due to the fact that two drives assigned the same letter. Also, the drive might not be initialized or the of an issue associated with disk drivers that can be fixed by updating them with a legitimate driver software.
08-10-2023 06:10 AM
Hello. Thank you for your answer. This update is for the BIOS? Usb? Driver? Also, what software could be used? Thanks.