Keyboard Issues Rog Strix G733 QS HGT 015

[szilvio]

System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
========================
Detailed description：
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

[szilvio]

JohnSkafPower

Is just an update issue Asus must resolve this as soon as possible!!!! There is no problem in this product is just a fault update...

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i would like to agree with you but it happends the 2nd time now..
Bout times the same issue so i've not much patience nor sympathy...
there's no way to expect from the owners to wipe each times the data send back for repair and install everything..
not mentioned that time it takes for repair..

[szilvio]

patrick.neary91

Also having this issue. I was told to submit an RMA request for collection and repair and my request was rejected as " asus can not tell if this was induced damage or not"

I am extremely angry, your bios update broke my keyboard left shift and function keys. I went through the trouble shooting steps and they did not work.

I have submitted a complaint and talked to customer support. I will be taking this further if I need to.

View post

send them screenshot from this forum...

[JohnSkafPower]

szilvio

https://zentalk.asus.com/en/discussion/comment/169399#Comment_169399

i would like to agree with you but it happends the 2nd time now..

Bout times the same issue so i've not much patience nor sympathy...

there's no way to expect from the owners to wipe each times the data send back for repair and install everything..

not mentioned that time it takes for repair..

View post

I think and i hope to be an update fault. We need to keep up the pressure on them. For me its my first "BIG" laptop and pc and im not willing to give up. Here in Greece i tried to give it for repair and they told to exchanged it for onother brand and i refuse them just in hope to resolve with an update....

[Blake_ASUS]

patrick.neary91

Also having this issue. I was told to submit an RMA request for collection and repair and my request was rejected as " asus can not tell if this was induced damage or not"

I am extremely angry, your bios update broke my keyboard left shift and function keys. I went through the trouble shooting steps and they did not work.

I have submitted a complaint and talked to customer support. I will be taking this further if I need to.

View post

Hi Patrick,
Please share your product SN in the PM I send you.
So the issue happen you update BIOS 319? not keyboard firmware?
Thank you.

[Blake_ASUS]

rvnglinnerty

Hi guys. I have a same problem... there is no lightning on my keyboard, after update from MyAsus program... But keyboard is working. well. And now while i'm trying to update my keyboard from the same place (MyAsus program) it close and dont want to flash my keyboard.... Please help Asus

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Hello there,
You seem to have a different issue. Do you have lightning issue only? Or you have SHIFT key and FN key issue as well?
And you have G733QS or G733QR?
If you have another model or issue, please kindly open another thread to discuss.
Also, it would be great if you can help specify which update in MyASUS are you referring to.
Thank you.