Keyboard Issues Rog Strix G733 QS HGT 015

[szilvio]

System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
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Detailed description：
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

[Blake_ASUS]

Hello szilvio,
May you help to check if your BIOS is up to date?
If so, please load BIOS default setting again.
You may also install that firmware again and reinstall ASUS System Control Interface V2 driver.
Thank you.

[szilvio]

Hey Blake,

Bios is up to date ver. 315
I've done the reset to default, too
I've downloaded both Hotfixes from Asus and tried to reinstall them, but it only told that the driver is up to date no futher action needed.
Asus System Control Interface V2: i have'nt found only the driver, only the app in Windows Store
nothing changed regarding to my actions so far.. still no left shift key no fn keys

[Blake_ASUS]

Hello szilvio,
Please refer to below link
Now the latest version is Asus System Control Interface V3.
ROG Strix SCAR 17 G733 | ROG Strix | Gaming Laptops｜ROG - Republic of Gamers｜ROG GlobalThank you.

[szilvio]

Hey Blake,

so since last time i've reinstalled both the hotfix 2.7.603 / 703 also the Asus System Control Interface V3.
absolutely no change...no left shift no fn keys...then following the suggestions from user support i'wiped the data and made factory reset with Windows 10, too
no change...

do you think a BIOS downgrade would help something or should i apply a waranty repair?

thanks