Keyboard Issues Rog Strix G733 QS HGT 015

[szilvio]

System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
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Detailed description：
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

[Blake_ASUS]

Hello szilvio,
I'm afraid that there were something wrong with the keyboard firmware update.
Please kindly send the device to our service center.
We might need to reset and reflash the firmware completely by a different tool.
Really sorry for the inconvenience caused.
Thank you.

[szilvio]

Okay well that's pitty...but that's life.
i'll move forward and claim for revision.
Thank you for your support!

[AntiXeon]

hello, i do have the exact same issue, the same keys are concerned.
i have sent an email to the asus support and their answer is just to follow instructions on their faq but it does not work at all. see "[Notebook] Troubleshooting - How to fix Keyboard problems".
here is what i've done to solve this issue, but nothing has worked.
* i have completely reinstalled windows 10 and nothing has changed.
* i have tried ubuntu (live cd) and the hotkeys + left shift key does not work either on this os.
* i have downgraded the bios (309) then reinstalled the lastest one (315)
* i have installed an older keyboard firmware
* i have installed an older version of the ASUS System Control Interface V2 and reinstalled the newer one.
i hope a new firmware or whatever will be released soon to fix that bug and, if so, lock auto updates to avoid more issues from asus in the future... it is quite a shame when we buy a $3000 computer to see such issues few weeks after we've bought it.

[Blake_ASUS]

AntiXeon

hello, i do have the exact same issue, the same keys are concerned.

i have sent an email to the asus support and their answer is just to follow instructions on their faq but it does not work at all. see "[Notebook] Troubleshooting - How to fix Keyboard problems".

here is what i've done to solve this issue, but nothing has worked.

* i have completely reinstalled windows 10 and nothing has changed.

* i have tried ubuntu (live cd) and the hotkeys + left shift key does not work either on this os.

* i have downgraded the bios (309) then reinstalled the lastest one (315)

* i have installed an older keyboard firmware

* i have installed an older version of the ASUS System Control Interface V2 and reinstalled the newer one.

i hope a new firmware or whatever will be released soon to fix that bug and, if so, lock auto updates to avoid more issues from asus in the future... it is quite a shame when we buy a $3000 computer to see such issues few weeks after we've bought it.

View post

Hello AntiXeon,
May I have your exact model name?
Also G733QS?
Thank you.

[AntiXeon]

Hi Blake_ASUS,
Yes, I have the same model as szilvio : G733QS-HG015T.
Thanks!