FX505 Monitor on black screen I can see the keyboard keys
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04-27-2020 05:50 PM
System: FX505
Battery or AC: Either
Model:
Frequency of occurrence: Constant
Reset OS:
Screenshot or video:
========================
Detailed description:
When I have a black screen on my machine, I can see the keys, almost like the burn-in from plasma or CRT monitors has occurred. Does the backlit keyboard cause damage to the monitor when the screen is closed? I don't see any damage and this is recent. I've had the unit for a few weeks and when I first got it, it was fine. Now when I play a dark game it's real obvious.
Battery or AC: Either
Model:
Frequency of occurrence: Constant
Reset OS:
Screenshot or video:
========================
Detailed description:
When I have a black screen on my machine, I can see the keys, almost like the burn-in from plasma or CRT monitors has occurred. Does the backlit keyboard cause damage to the monitor when the screen is closed? I don't see any damage and this is recent. I've had the unit for a few weeks and when I first got it, it was fine. Now when I play a dark game it's real obvious.
2 REPLIES 2
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04-27-2020 05:51 PM
BTW , it's not all the keys, just some. Very strange. Monitor works fine with the exception of this issue.
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04-27-2020 06:55 PM
Hello monkeyfriend21231,
May you provide a picture and I will ask our technical support to double confirm?
Thank you.
May you provide a picture and I will ask our technical support to double confirm?
Thank you.
