06-07-2025 05:57 PM
I was trying to do a BIOS update on my asus zenbook s14 laptop, but my power went off. It looked like it got stuck on black screen so i tried to restart it. Now its s tuck on some sort of bootup process. The keyboard lights and fans turn on, but after a few senconds everything turns off and then it automatically loops again. Can i salvage this or is the motherboard broken?
06-08-2025 05:32 PM
@flameDust
It is recommended that you refer to the following FAQ for troubleshooting.
[Notebook/AIO] Troubleshooting - Computer occurs black screen when the BIOS update process is interr...
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.