This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

constant VIDEO_DXGKRNL_FATAL_ERROR

Mercenary_Micha
Star II
  • Laptop model: FX506HEB
  • BIOS version: 311
  • Operating System: Windows 11 pro
  • Windows version: 22H2
  • Windows build number: 22621.1194
  • Current graphic card driver version: Geforce Game Ready Driver 528.24
  • Armoury Crate version: 5.3.4.0

My laptop has had its motherboard replaced, and since then I keep getting dxgkrnl error when I open games.

The things I tried so far, to solve the issue:

  • Windows restore/update/update rollback
  • sfc/scannow, DISM commands
  • clean GPU driver removal with DDU
  • older GPU drivers
  • updated everything with MyAsus
  • removed antivirus software
  • turned off Windows fast startup

This link contains 5 recently created dump files compressed:

https://drive.google.com/file/d/1yjTIBrykiv1VlC3XfogjIJSvRBxBCB_y/view?usp=sharing

5 REPLIES 5

Mercenary_Micha
Star II

I also noticed that my CPU temps are high, even on idle, around 90+ Celsius

Falcon_ASUS
Moderator
Moderator

@Mercenary_Micha 
Is the graphics card driver you are currently installing provided by ASUS? 

Falcon_ASUS_0-1675737846979.png

Falcon_ASUS_1-1675737941451.png

 

Mercenary_Micha
Star II

Yes, and the problem still persists.

@Mercenary_Micha 
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused.