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Black screen

Star I
Please tell us some basic information before asking for help:
Model Name: Asus TUF A15
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Hi, i was playing game on my laptop and suddenly black screen appeared and sound went off but keyboard rgb continued working and power button showing that laptop is still on. Laptop is less then month old and only i did on him was instaling windows, so i did not put there anything of additional equipment. Can anyone try to help me?

Community Legend II
Hi there,
Do you still have this issue?
The black screen happen one time or more?
What kind of game were you playing?
Thank you.