06-23-2022 01:42 AM
06-26-2022 11:39 PM
- System: Zenwifi XT8
- Battery or AC: AC
- Model: Firmware Version: 126.96.36.199.386_48706 and Version 188.8.131.52.386.48966
- Frequency of occurrence: Freeze every FEW Minutes for 4 to 6 seconds then resumed automatically
- Reset OS: Andriod 10 or IOS 14.0.1
- Screenshot or video: NIL
Enabled Smart Connect or not, the same issue
Happened on both 2.4GHz and 5GHz bands
SSID no conflict with other people, not using common default names
Authentication: WPA2/WPA3 Personal
Protected Management Frames: Capable
2.4G/5G Channel Control Channel: AUTO or manual, the same issue
Symptoms and Issues
When using any real-time applications such as Whatsapp Video Conference, zoom video conference, or youtube live, etc. the image freezes every FEW minutes for 4 to 6 seconds then resumed automatically. I tried changing to different wireless settings and using different firmware versions (upgrade and downgrade), the issue still exists.
I fall back to previously using Synology router the issue was gone (all default WIFI settings).
Any resolution or I should have hardware replacement? Thank you very much.
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