ASUS ZenWiFi AX (XT8) Wireless Disconnects/Freezes every FEW minutes

P1KA8P1KA8 Level 1
  1. System: Zenwifi XT8
  2. Battery or AC: AC
  3. Model: Firmware Version: 3.0.0.4.386_48706 and Version 9.0.0.4.386.48966
  4. Frequency of occurrence: Freeze every FEW Minutes for 4 to 6 seconds then resumed automatically
  5. Reset OS: Andriod 10 or IOS 14.0.1
  6. Screenshot or video: NIL

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Detailed description:

Enabled Smart Connect or not, the same issue

Happened on both 2.4GHz and 5GHz bands

SSID no conflict with other people, not using common default names

Authentication: WPA2/WPA3 Personal

Encryption: AES

Protected Management Frames: Capable

2.4G/5G Channel Control Channel: AUTO or manual, the same issue


Symptoms and Issues

When using any real-time applications such as Whatsapp Video Conference, zoom video conference, or youtube live, etc. the image freezes every FEW minutes for 4 to 6 seconds then resumed automatically. I tried changing to different wireless settings and using different firmware versions (upgrade and downgrade), the issue still exists.


I fall back to previously using Synology router the issue was gone (all default WIFI settings).


Any resolution or I should have hardware replacement? Thank you very much.

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