Asus ZenScreen not detected

[zheepern0826]

System: Windows 10 64 bit current update
Battery or AC:
Model: Asus N56JR & Asus Zenscreen MB165B
Frequency of occurrence: Every time
Reset OS:
Screenshot or video. I have attached screenshot
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Detailed description：I tried connect Asus Zenscreen to my Asus laptop. I can see there is light on the Asus Zenscreen. but no matter i select Duplicate/Extend mode, it doesn't works.

i have download the driver and installed but it doesn't helps.
Any idea what could be happen ?
Thanks in advance.

[Blake_ASUS]

Hi there,
Is the monitor detected and listed in the device manager?
And is the driver you installed from below link?
ASUS MB Series USB Monitor Driver for Windows OS Version 10.1 M2
ZenScreen MB165B｜Monitors｜ASUS Global
Thank you.

[zheepern0826]

Hi,

I have downloaded and installed the driver from the link given above and has restarted my PC after install the driver. It still doesn't works.

I checked the device manager and it seems the PC unable to detect monitor (Zenscreen). Any idea what could i missed out ?

Thanks in advance 🙂

[Blake_ASUS]

Hi there,
Have you tried all USB ports on the laptop?
And do you have another laptop to check if the screen is working fine?
Thank you.

[zheepern0826]

@Blake_ASUS , Thanks for the reply.

I have tested al the USB ports on my 3 Asus laptop and below are the results.
Asus Zenbook UX434FLC_UX433FLC -- able detect
Asus E203MAS_E203MA -- unable detect
Asus G56JR-- unable detect

FYI, all 3 laptops are in Windows 10 64 bit.

Any idea why only Zenbook able to detect it ?
Thanks in advance.