This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ASUS ZenScreen MB16AC: not working, fault code "...not support Alt D mode..."

ZT-15c60fbb
Star II

‎02-17-2021 02:09 AM

System: Windows 10/64-bit
Model: MB16AC
Error message: "Your device does not support Alt D mode, please install the latest driver and try again"
Installed Display Driver Package: Version 10.0, 2020/10/23
Frequency of occurrence: every time
========================
Detailed description：
Hi Support,
As above, I've downloaded and installed the latest driver and still the error message keeps on occurring. All connections are OK. What next? Please assist.
Thanks,
David
12 REPLIES 12

RAJU_MSC_MATHEM
Zen Master I

‎02-17-2021 03:49 AM

david.r.hansen1@gmail.com
  1. System: Windows 10/64-bit
  2. Model: MB16AC
  3. Error message: "Your device does not support Alt D mode, please install the latest driver and try again"
  4. Installed Display Driver Package: Version 10.0, 2020/10/23
  5. Frequency of occurrence: every time

========================

Detailed description：

Hi Support,

As above, I've downloaded and installed the latest driver and still the error message keeps on occurring. All connections are OK. What next? Please assist.

Thanks,

David


ASUS ZenScreen MB16AC: not working, fault code "...not support Alt D mode..."
when you receive Alt D mode, are you trying to open a application, if that error occurs
0 Kudos

ZT-15c60fbb
Star II

‎02-17-2021 05:18 PM

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/44839/asus-zenscreen-mb16ac-not-working-fault-code-not-suppor...

when you receive Alt D mode, are you trying to open a application, if that error occurs


View post
Thanks for the question. No, it's when the monitor is plugged in and upon powering up. It occurs every time. Basically as per this youtube video but my monitor still doesn't work even after loading the latest drivers and restarting the PC. https://youtu.be/pQZzJ0uet4U
0 Kudos

Blake_ASUS
Community Legend II

‎02-17-2021 07:04 PM

Hello David,
Which model of laptop are you connecting to?
The error message is indicating to your laptop, not MB16AC.
Thank you.
0 Kudos

ZT-15c60fbb
Star II

‎02-17-2021 08:04 PM

Blake_ASUS

Hello David,

Which model of laptop are you connecting to?

The error message is indicating to your laptop, not MB16AC.

Thank you.


View post
Laptop is Lenovo X1 Yoga 1st Gen (Type 20FQ, 20FR) Laptop (ThinkPad) - Type 20FQ. Win 10/64-bit, current updates.
0 Kudos
Youtube support channel