ASUS ZenScreen MB16AC: not working, fault code "...not support Alt D mode..."

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1. System: Windows 10/64-bit
2. Model: MB16AC
3. Error message: "Your device does not support Alt D mode, please install the latest driver and try again"
4. Installed Display Driver Package: Version 10.0, 2020/10/23
5. Frequency of occurrence: every time

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Detailed description：

Hi Support,

As above, I've downloaded and installed the latest driver and still the error message keeps on occurring. All connections are OK. What next? Please assist.

Thanks,

David

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/44839/asus-zenscreen-mb16ac-not-working-fault-code-not-support-alt-d-mode

when you receive Alt D mode, are you trying to open a application, if that error occurs

[email protected]

https://zentalk.asus.com/en/discussion/comment/152947#Comment_152947

Thanks for the question. No, it's when the monitor is plugged in and upon powering up. It occurs every time. Basically as per this youtube video but my monitor still doesn't work even after loading the latest drivers and restarting the PC. https://youtu.be/pQZzJ0uet4U

Blake_ASUS

Hello David,

Which model of laptop are you connecting to?

The error message is indicating to your laptop, not MB16AC.

Thank you.

[email protected]

https://zentalk.asus.com/en/discussion/comment/153056#Comment_153056

Laptop is Lenovo X1 Yoga 1st Gen (Type 20FQ, 20FR) Laptop (ThinkPad) - Type 20FQ. Win 10/64-bit, current updates.

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/153066#Comment_153066

Sorry this forum only belongs to asus product users, not for Lenovo products..

So you should ask questions in Lenovo forum.

[email protected]

https://zentalk.asus.com/en/discussion/comment/153067#Comment_153067

Ok, thanks - I had to start somewhere as the monitor is an ASUS product that used to work on this laptop and appeared to stop working after ASUS driver update.

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/153068#Comment_153068

Then uninstall asus driver update through Device manager.

Blake_ASUS

Hello David,

Which ASUS driver update do you mean?

The ASUS MB Series USB Monitor Driver for Windows OS driver version10.0 on below website?

https://www.asus.com/Displays-Desktops/Monitors/ZenScreen/ZenScreen-MB16AC/HelpDesk_Download/?model2Name=ZenScreen-MB16AC

Have you tried to update your laptop display and USB driver as well?

Or if possible, if there is another laptop you can connect and cross check?

Thank you.

[email protected]

https://zentalk.asus.com/en/discussion/comment/153125#Comment_153125

Thanks for your reply, and apologies for my delay in response. I've been v busy with study and no time to look into this. Whereabouts would the ASUS driver be in device manager? I looked under "monitors" and "portable devices" but couldn't locate it.

Thanks

[email protected]

https://zentalk.asus.com/en/discussion/comment/153209#Comment_153209

Hi Blake,

Yes, that is the ASUS MB Series USB Monitor Driver for Windows OS driver version 10.0 on below website that I installed. I'm not sure whether the laptop display or USB drivers have been updated. Where would I check and what would I look for? I'm not overly techie, just an amateur :-)

Thanks

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/157296#Comment_157296

then uninstall the monitor driver in device manager, restart windows, windows will automatically create a new driver for your monitor

[email protected]

https://zentalk.asus.com/en/discussion/comment/157331#Comment_157331

Many thanks Raju, I did that and still the same result. Would the same thing happen with the USB drivers (windows creating new USB drivers)?