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asus tuff laptop

jamese
Star I

Turned on my asus tuf laptop and had bit locker on the screen , i have changed no settings , i do not have the key , now i cannot get on my computer , WTF is this

4 REPLIES 4

Falcon_ASUS
Moderator
Moderator

@jamese 
May I ask if there are other people using your laptop on a regular basis? Is it possible that someone else might have set a password on your laptop after using it? 

jamese
Star I

Only I use the computer , it is a bitlocker error , so microsoft did an update and locked me out of my own laptop. I need some kind of key to reset , but of course , i never had a microsoft account so there is no key , I am shocked that asus sells laptops with bitlocker turned on .

@jamese
With your description, I would recommend that you refer to the operational instructions in the following FAQ.
[Notebook/Desktop/AIO] Troubleshooting - How to fix it shows BitLocker recovery screen after power o...
Sorry for any inconvenience it may be caused. 

obaid
Star I

Check if secure boot was disabled in the bios: https://www.asus.com/support/faq/1050047/

if its disabled, enable it.