11-06-202011:41 AM - last edited on 01-16-202412:32 AM by ZenBot
System: Windows 10 Battery or AC: Battery Model: G14 Frequency of occurrence: permanent Reset OS: no/yes Screenshot or video:
======================== Detailed description：
The battery of this Asus ROG Zephyrus G14 is losing capacity with every charge. As you can see on the attached picture (or the report itself) it dropped drastically by 8% just in 2 days. What could be the reason ?
Everything is up-to-date - bios and drivers. I didn't mentioned, that the the laptop was in ASUS service center by the time it started losing battery capacity. If you look at 20-11-05 - this is the time when service center engineer started working on the laptop. On 20-11-06 I started the laptop for 1st time and I noticed the capacity drop. I suspect, that they discharged the battery somehow while the OS was powered off which led to this. I have no idea what software they run and how this happened, I can only assume what happened. At this moment the battery is not fully charging. The only good news is, that the capacity stopped decreasing at 71.679, but still, this is massive capacity loss in few charges.
Hello grizmin, Thank you for providing more information. If this issue happen after repair. Please kindly contact service center as soon as possible. If there is any issue during this process, please let me know your RMA number so I can track internally. Thank you.