ASUS TUF Gaming FX504GM suddenly stops and no power not coming back.

[alammahbub]

System:
Battery or AC:
Model: ASUS FX504GM
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：
last month my warranty period end. and in this month it stops suddenly and no coming back. Service guy says CPU shorted. I've to replace my motherboard. But, there is none in bangladesh as they know.
As FX504GM perform really bad and hit up so fast, i'm already fade-up. But, after this i'm speechless.
Pls, suggest me what should i do? As it cost me 106000 BDT(2 years back) i just couldn't through it away.

[Blake_ASUS]

Hello alammahbub,
Sorry I'm confused.
So... the motherboard was changed or not?
it was changed and the problem persisted?
Please refer to below link for our service center in Bangladesh.

Find service locations - Bangladesh | Official Support | ASUS Bangladesh
Thank you.

[alammahbub]

Blake_ASUS

Hello alammahbub,

Sorry I'm confused.

So... the motherboard was changed or not?

it was changed and the problem persisted?

Please refer to below link for our service center in Bangladesh.

https://www.asus.com/bd/support/Service-Center/Bangladesh

Thank you.

View post

They said CPU sorted, i've to change Motherboard. And motherboard is not changed as they said it is not available in Bangladesh.

[Blake_ASUS]

Hello alammahbub,
May I have the RMA no and I can track or review the case?
Thank you.

[alammahbub]

Blake_ASUS

Hello alammahbub,

May I have the RMA no and I can track or review the case?

Thank you.

View post

I asked them for the RMA no and they said as they didn't receive my product for repair there is no RMA no. But, instead they said my product serial will serve the purpose.
ASUS TUF Gaming FX504 , Gaming NB , Serial Number : J8NRCX01D09432B , Purchase Date : 2018/10/04
Thanks for your reply.