Setting up router and getting an error

[goudd]

I’m trying to set up my new Asus RT-AX5400. I have completed the set up on my phone, and gone to Asus Wireless Router website on my computer. The internet status says “Your ISP’s DHCP does not function properly”.

I have no clue what any of this means so I’m praying someone can help! Thanks

[jzchen]

What is your ISP service and type?  What router did you switch from?  Some services are a little more difficult to switch routers unless you are aware and take steps to to around this.

[goudd]

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@goudd wrote:

I’m trying to set up my new Asus RT-AX5400. I have completed the set up on my phone, and gone to Asus Wireless Router website on my computer. The internet status says “Your ISP’s DHCP does not function properly”.

I have no clue what any of this means so I’m praying someone can help! Thanks

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i got this... https://vlc.onl/

[jzchen]

It could be the Ethernet line from your modem/ONT/gateway is disconnected, or a setting.  Do you mind sharing what service (company/type) you have?

Sometimes the service doesn't release the lease on the old router MAC and so will not assign an IP to the new router.