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RT-AX58U wifi connection issues

anigeek65
Star I

Several weeks ago I wake up and internet is 'no access. Almost all of the Alexa devises were offline as well as my Ring cameras and smart phones. I had to restart the router to get it working again. Wired devices seem to be ok for the most part. This happens almost every day. The firmware is up to date. The router is not is the best locations (one side of the house) but the device that loose the connection are very close to the router. I have the 2.5 and 5 ghz separated into to different wireless names.  Are there setting that are casing the drops? 

6 REPLIES 6

anigeek65
Star I

Update, I also have a Asus RT-AC68P as the mesh, it has 13 of those 39 clients connected to it. so realistically I only have 26 clients on the RT-AX58U

Hi @anigeek65 ,

Based on the issue you encountered, we recommend trying the following troubleshooting steps:

  1. Ensure that your router has been updated to the latest firmware version.
  2. Avoid placing the router near devices that may cause interference, such as Bluetooth devices or other wireless equipment.
  3. Try connecting other devices to the router and check if the same issue occurs.
  4. If you are using the AiMesh feature, try temporarily disabling AiMesh to see if the issue is resolved.
  5. Instead of adding multiple nodes at once, we suggest first connecting only one node to the main router for testing. If no issues arise, gradually add more nodes and observe if the problem persists.
  6. You may also try performing a hard reset on all devices and reconfigure the settings to check if the disconnection issue persists.

Thank you.

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