RT-AX57 GO Latest Firmware does not load up web GUI completely on Safari

[outie]

This is a restart of the thread since that one was closed

https://zentalk.asus.com/t5/networking/rt-ax57-go-latest-firmware-does-not-load-up-web-gui-completel...

With the latest firmware the web portal is unusable on Safari on Mac/iPhone. 

Things I have done - cleared brower cache, cookies, and factory reset multiple times.

The web site kept throwing Safari Can't open the page. The error was: "cannot parse response". I have to keep refreshing and sometimes it'd load half the page, or with all the style sheets missing, etc. See screenshots.

The worst problem is that it can't search for "WiFi network nearby" with the Public Wifi WISP mode. The page just spins and spins and never loads the list of WiFi access points available. It makes this travel router completely useless. It's been several months and still no one at Asus acknowledged this issue? Do people even buy or use your products?

Different browser like Chrome, Edge, and Firefox work better and loaded the web GUI OK, however, there's still issue when searching for public WiFi.

[jzchen]

About a web page not loading, that can be a browser problem/issue.  I use the browser that works.

Sorry the product doesn't seem to be working.  You're probably better off contacting ASUS support in your country.

[Aureliannn_ASUS]

Hi @outie ,

Thank you for your inquiry.

We understand that you have been experiencing router-related issues for several months, and we sincerely apologize for this. 

To ensure your usage experience is not affected and to resolve the issue more effectively, we recommend that you send your router to an official service center for detailed inspection and repair by our professional engineers.

Before sending for repair, we recommend that you first call your local customer service team. They will guide you through the subsequent repair process and provide relevant assistance.

You can find the nearest service center location and customer service phone number through the following link: Official Support | ASUS Global

If you have any questions during the process of contacting the customer service team or sending for repair, please feel free to contact us.

Thank you.