Hi @DelJohnson ,
Thank you for your inquiry.
To better understand the dual WAN setup issue you are experiencing, we need you to provide the following information:
- Firmware Version: Does this issue occur on a specific firmware version? What is your current firmware version?
- Dual WAN Setup: Please carefully check your dual WAN settings to ensure that the settings for each WAN port are correct.
- ISP Confirmation: Have you confirmed this issue with your Internet Service Provider (ISP)? They may be able to provide you with specific settings or diagnostic information.
- System Problem Report: Please follow the steps below to report the issue through the built-in system problem reporting function so that our team can confirm the issue:
- Connect your device (PC, laptop, etc.) to the router, open the web management interface (http://router.asus.com/), and log in to your router.
- Click on "System Administration" and select "Problem Report."
- Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
- Please read and agree to the privacy policy and relevant service terms.
- Click "Send" to submit your form.
Additional Information: Please send us the following information via private message for further analysis:
- Product serial number
- Time the problem report was submitted
- Email used for the problem report
- Time the issue occurred
- MAC address of your device
- Network architecture diagram of your current environment
- Screenshots of your dual WAN settings
Offline Data: If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.
Thank you for your cooperation.
