asus.com DDNS in domain asuscomm.com inactive

[bartasmosina]

Does anyone know what is going on? I had to restart my router and after restarting it shows me DDNS status as inactive. When I check the status on https://iplookup.asus.com/nslookup.php it shows my current ip. My brother in an identical router next to his domain it said active, but after restarting the same situation as me inactive. What is going on or are these some temporary problems? Registration for asuscomm.cn domain works without problem but for asuscomm.com there is a problem.

[Aureliannn_ASUS]

Hi @bartasmosina ,

we have sent you the messege via PM box, please kindly check the messege and provide the information.

Thank you.

[Eugaral]

Hello, good afternoon,

It's not an isolated issue. I live in Spain, and the same thing has happened to me. When I restart the router, it tells me that the DDNS is inactive for www.asus.com. I had to change it to WWW.ASUS.COM.CN to make it work, but I have lost access to my server in all my applications. Can you please find out what's happening?

[Aureliannn_ASUS]

Hi @Eugaral ,

based on your issue, may I ask have you try to reset the router?

Could you provide the current firmware version?

Also, could you provide the screenshot that shows DDNS is inactive?

To better assist you, it it suggest that you send the feedback log.

You can submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.

[Eugaral]

I'm attaching two images, one showing the example where www.asus.com doesn't work, and another image where www.asus.com.cn does work.

[Eugaral]

The other image