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Green discolorations and blue dots on my monitor out of the box

IBigIBear
Star I

2 weeks ago

image.jpg

Vg27aql1a  

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2 REPLIES 2

IBigIBear
Star I

a week ago

Rma from asus monitor was replaced same day at the service center they said it looked like water damage but no signs of water or physical damage to the monitor  

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Aureliannn_ASUS
Moderator
Moderator
In response to IBigIBear

17 hours ago

Hi @IBigIBear ,

we apologize for the delayed response due to the holiday period. Thank you for your patience.

Regarding your inquiry, we would like to confirm the following:

  1. Is the photo you provided taken after you bought the monitor?
  2. Is the monitor currently still at the service center?
  3. Could you kindly send us a private message with the product serial number and RMA number for further verification?
  4. Where did you purchase the monitor? Please also provide proof of purchase via private message.

Thank you for your cooperation. We will assist you as soon as possible.

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