ZenScreen not enough power on the USB hub

[razvanbitere]

Hello, I have a ZenScreen Touch MB16AMT monitor and I'm using it with an HP Zbook Fury 16 G9.

The ZenScreen is draining its battery after just 1 hour, even though I've set it to charge from the device. When I connect the screen to the PC, I get the message: "The USB device needs more power than the system provides."

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[Aureliannn_ASUS]

Hi @razvanbitere ,

To better assist you with this issue, we would like to confirm the following:

1. Original cable: Are you using the original cable that came with the display? Non-original cables may not meet the display's specifications and may cause charging issues.
2. Other port testing: Have you tried connecting the display to other USB-C ports on your computer? Different ports may have different power outputs, which may affect charging.
3. Driver updates: We recommend that you check and update the display's drivers. Outdated drivers can cause charging malfunctions.
4. Usage time and history: How long have you been using this display? Did it charge normally before? Have you made any system or software updates recently?

Thank you.