[Phone] How do I locate a missing device?How to find, lock, or erase a lost Android device:If you lose an Android phone, tablet or Wear OS watch, you can find, lock, or erase it. If you've added a Google Account to your Android device, the Find My De...
[Phone] How to Enter and Exit Safe ModeTo provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to Enter and Exit Safe Modehttps://www.youtube.com/watch?v=Q5AJ4kNGCFs How to Enter Safe Mode?Whe...
[Phone] How do I assemble the ROG Kunai Gamepad onto the ROG Phone II (ROG Kunai bumper + ROG Kunai controllers)?Assembly steps：1.Attach the ROG Kunai bumper onto the ROG Phone II. Insert the protruding USB Type-C connector of the bumper into the USB...
[Phone] How to change the language in Android?1. Go to Settings > System > Language & input > Language.2. Click Add a language and then select the language you want to add and the region if necessary. 3. After the language you select is added in"L...
[Phone] How to share phone's internet connection via USB*Note: If you access the Internet via your mobile network, additional charge will be incurred depending on your data plan.*Note: For more details on your mobile network charges/ fees and setting...
[Phone] Camera will not keep autofocus after I touch the screenFor such case, please follow the below 3 ways for troubleshooting:1. Lightly shake the phone2. Quickly switch the camera views or move the camera view3. Tap the display again to focus. In...
[Phone] Troubleshooting - Device cannot read/detect memory cardPlease follow the steps below for troubleshooting:1. Take out the memory card, clean the metal contact part and install the memory card again. 2. Install the memory card to other phone de...
[Phone] Troubleshooting - abnormal NFC function Please follow below steps for troubleshooting:1. Make sure both two paired devices are unlocked and enable NFC. Settings>Connected devices>Connection preferences>Enable NFC 2. Check whether the device y...
[Phone] Cracked voice and noise in Speaker1. Reset AudioWizard Settings: Swipe down twice from the top of the screen to access the quick settings panel. Tap on “AudioWizard.” Adjust the Scenario effect to “Dynamic,” reset the Equalizer, and set both ...
[Phone] Fingerprint identification is abnormal for PhoneWhen Fingerprint Identification isn't working on your phone, such as slow touch reaction or function failed , please follow below steps for troubleshooting： 1. Fingerprint identification may be ...
[Phone] Phone / Pad OverheatPlease follow the steps below for troubleshooting:1. Do not run apps that may use much memory for long time, for example, 3D games and video. 2. It's recommended that do not use your phone/ Pad while it is charging.3. Upd...
[Phone] Introduction of fast chargingWhen you use the ASUS adapter, the ASUS phone displays the Fast charging icon and text as follows:1. When the charging wattage is under 10W, the battery icon in the status bar shows , and the text below the lock s...
[Phone] Troubleshooting- Memory card suddenly cannot be detected by devicePlease follow the below steps for troubleshooting : 1. Take out the memory card, clean the metal attached part and intall it again 2. Use another normal memory card to test ...
[Phone/ Pad] Troubleshooting- Malfunction of amplificationTroubleshooting for malfunction of amplification is described as below :1. Press the Volume Up button to increase volume when you talk on device. 2. Play music to confirm that the receiver/spe...
[Phone] Troubleshooting - Fail to detect and read SIM card＊Pad model ：This troubleshooting only supports models with Call Function Please follow below steps for troubleshooting：1. Reinstall SIM card 2. Restart your device 3. Remove the SIM card,...
[Phone] Screen protector may cause display error when answering the callIf you have a screen protector on your phone and encounter problems below:When the phone is not close to your ear and the screen immediately locks after answering the phone.Scree...
[Phone/Pad]Troubleshooting- No voice notification of messagePlease follow below steps for troubleshooting： 1. Increase volume in Settings > Sound & notification > Ringtone & Notifications 2. Disable "Do not disturb" 3. Update firmware to latest vers...
[Phone] Auto call recording functionPlease follow these steps to enable Auto call recording on your phone:1. Open the Settings app on your phone.2. Tap Network & internet > Call > Advanced > Call recording. 3. Enable Auto call recording.4. All reco...
[Phone] What do the LED light indicator colors mean?Note: Please enable the LED indicator : Go to Settings > Display >enable LED indicator . (Example : Android 9) ItemCategoryDescriptionLED Indicator-1Device is connected to a chargerWhen device is...
[Phone] Screen cannot automatically adjust brightnessPlease follow the instructions below to troubleshoot: 1. Enable Adaptive brightness function: Go to Settings > Display > Enable Adaptive brightness. 2. Check the light sensor by doing either of the...
