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Knowledge Base Articles

[Phone] Forget screen lock pattern, PIN or password

[Phone] Forget screen lock pattern, PIN or passwordForget PIN or Password:If you forget the PIN or password, you need to run the hardware reset process (refer to KB#1006346) to recover the phone. All the personal data will be erased permanently after...

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[Phone] How to update firmware on my phone

[Phone] How to update firmware on my phoneYou can update the firmware on your phone either automatically or manually.*If you do not receive notices on your phone of new firmware updates, please refer to: https://www.asus.com/support/FAQ/1010274. a.  ...

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GlideX Frequently Asked Question (FAQ)

GlideX Frequently Asked Question (FAQ)[Notebook/Desktop/AIO] GlideX - Introduction[GlideX] GlideX device edition problems[GlideX] How to enable USB debugging for Android devices?[GlideX] How to connect device(s) via Wi-Fi or USB cable[GlideX] Cannot ...

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[Phone] How do I take auto long screenshots?

[Phone] How do I take auto long screenshots?Swipe down from the top of the screen to access Quick Settings > Tap the Settings icon > Advanced > Screenshot > Set the Auto long screenshots toggle to the On position.            When you're taking a scre...

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[Phone] How do I turn on the Eye Protection Mode?

[Phone] How do I turn on the Eye Protection Mode?Swipe down from the top of the screen to access Quick Settings > Tap the Settings icon > Display > Set the Eye protection mode toggle to the “On” position and tap it.        In the Eye protection mode,...

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[Phone] ROG Phone-How can I preview sounds of a theme?

[Phone] ROG Phone-How can I preview sounds of a theme?Long press Launcher > Tap Themes > Select one theme and tap the drop-down menu icon next to Sound previews. Tap the icon next to the sound effect you want to hear in the expanded menu, and the sou...

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[Phone] ROG Phone-How do I use specific parts of a theme?

[Phone] ROG Phone-How do I use specific parts of a theme?Long press Launcher > Tap Themes > Select one theme and tap Download. After the download is complete, tap Customize. In the list, all the items of partial apply will be pre-checked. If you do n...

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[Phone] How do I put my search bar on the top?

[Phone] How do I put my search bar on the top?Long press Launcher > Tap Preferences > Home screen > Set the Search bar on the bottom toggle to the “Off” position, the search bar will now be set to the top of the app drawer page.      

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[Phone] How to use Hands up function in Gestures?

[Phone] How to use Hands up function in Gestures?After you enable Hands up function in Gestures, you can just lift the phone and put it close to your ear to answer calls automatically, no need to tap the screen.Please follow the steps below to enable...

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[Phone] How do I locate a missing device?

[Phone] How do I locate a missing device?How to find, lock, or erase a lost Android device:If you lose an Android phone, tablet or Wear OS watch, you can find, lock, or erase it. If you've added a Google Account to your Android device, the Find My De...

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[Phone] How to Enter and Exit Safe Mode

[Phone] How to Enter and Exit Safe ModeTo provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to Enter and Exit Safe Modehttps://www.youtube.com/watch?v=Q5AJ4kNGCFs How to Enter Safe Mode?Whe...

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[Phone] How to change the language in Android?

[Phone] How to change the language in Android?1. Go to Settings > System > Language & input > Language.2. Click Add a language and then select the language you want to add and the region if necessary.  3. After the language you select is added in"L...

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[Phone] How to share phone's internet connection via USB

[Phone] How to share phone's internet connection via USB*Note: If you access the Internet via your mobile network, additional charge will be incurred depending on your data plan.*Note: For more details on your mobile network charges/ fees and setting...

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[Phone] Camera will not keep autofocus after I touch the screen

[Phone] Camera will not keep autofocus after I touch the screenFor such case, please follow the below 3 ways for troubleshooting:1. Lightly shake the phone2. Quickly switch the camera views or move the camera view3. Tap the display again to focus. In...

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[Phone] Troubleshooting - Device cannot read/detect memory card

[Phone] Troubleshooting - Device cannot read/detect memory cardPlease follow the steps below for troubleshooting:1. Take out the memory card, clean the metal contact part and install the memory card again. 2. Install the memory card to other phone de...

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