[Phone] Troubleshooting - abnormal NFC function Please follow below steps for troubleshooting:1. Make sure both two paired devices are unlocked and enable NFC. Settings>Connected devices>Connection preferences>Enable NFC 2. Check whether the device y...
[Phone] Cracked voice and noise in Speaker1. Reset AudioWizard Settings: Swipe down twice from the top of the screen to access the quick settings panel. Tap on “AudioWizard.” Adjust the Scenario effect to “Dynamic,” reset the Equalizer, and set both ...
[Phone] Fingerprint identification is abnormal for PhoneWhen Fingerprint Identification isn't working on your phone, such as slow touch reaction or function failed , please follow below steps for troubleshooting： 1. Fingerprint identification may be ...
[Phone] Phone / Pad OverheatPlease follow the steps below for troubleshooting:1. Do not run apps that may use much memory for long time, for example, 3D games and video. 2. It's recommended that do not use your phone/ Pad while it is charging.3. Upd...
[Phone] Introduction of fast chargingWhen you use the ASUS adapter, the ASUS phone displays the Fast charging icon and text as follows:1. When the charging wattage is under 10W, the battery icon in the status bar shows , and the text below the lock s...
[Phone] Troubleshooting- Memory card suddenly cannot be detected by devicePlease follow the below steps for troubleshooting : 1. Take out the memory card, clean the metal attached part and intall it again 2. Use another normal memory card to test ...
[Phone/ Pad] Troubleshooting- Malfunction of amplificationTroubleshooting for malfunction of amplification is described as below :1. Press the Volume Up button to increase volume when you talk on device. 2. Play music to confirm that the receiver/spe...
[Phone] Troubleshooting - Fail to detect and read SIM card＊Pad model ：This troubleshooting only supports models with Call Function Please follow below steps for troubleshooting：1. Reinstall SIM card 2. Restart your device 3. Remove the SIM card,...
[Phone] Screen protector may cause display error when answering the callIf you have a screen protector on your phone and encounter problems below:When the phone is not close to your ear and the screen immediately locks after answering the phone.Scree...
[Phone/Pad]Troubleshooting- No voice notification of messagePlease follow below steps for troubleshooting： 1. Increase volume in Settings > Sound & notification > Ringtone & Notifications 2. Disable "Do not disturb" 3. Update firmware to latest vers...
[Phone] Auto call recording functionPlease follow these steps to enable Auto call recording on your phone:1. Open the Settings app on your phone.2. Tap Network & internet > Call > Advanced > Call recording. 3. Enable Auto call recording.4. All reco...
[Phone] What do the LED light indicator colors mean?Note: Please enable the LED indicator : Go to Settings > Display >enable LED indicator . (Example : Android 9) ItemCategoryDescriptionLED Indicator-1Device is connected to a chargerWhen device is...
[Phone] Screen cannot automatically adjust brightnessPlease follow the instructions below to troubleshoot: 1. Enable Adaptive brightness function: Go to Settings > Display > Enable Adaptive brightness. 2. Check the light sensor by doing either of the...
[Phone] How to enable 'Detect battery-draining apps' function*Information in this FAQ might not be applied to all series of phone/pad products. Part of options/screenshots or operation procedures may vary from different versions of software. This fun...
[Phone] How to connect to Wi-Fi Network*Note : The screenshot pictures may vary from different versions of firmware. Turn on / Turn off the Wi-FiAt the home page, swipe down to open the Quick Setting menu. Tap to turn on the Wi-Fi.To turn the Wi-Fi ...
[Phone] What to do if you can’t send/receive messages, or SMSC (Short Message Service Center) number errorMessage-related settings will directly affect the function to send/receive SMS messages. If you can’t send or receive SMS messages on the phone,...
[Phone] Why my ASUS phone doesn't play HD movies in Netflix1. Please check if your Netflix plan support HD availiable or Ultra HD availiable. And contact APP vendor to change the plan if needed.2. Check your ASUS phone specification. Widevine L1 is r...
[Phone] How to fix Power On/Off IssuesWhen your device experiences any of the following issues, follow these steps: Unable to power on (e.g., no response from the device, blank screen, frozen)1. Disconnect all connected devices, including charg...
[Phone] How to do hardware reset on your phone To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to do hardware reset on your phone.https://www.youtube.com/watch?v=hOZu3A2YY6E If the Fac...
[Phone] How to clean my phone?1. Turn off the phone and disconnect all the cables and external devices on the phone.2. Blow off the dust on the phone first, then use a soft, cleaning cloth ( such as LCD screen cleaning cloth, camera lens or eyeglasse...
