ASUS - ZenTalk

grahamsharp93 · ‎07-25-2022

System: Windows 11
Battery or AC: n/a
Model: Expertbook B1500
Frequency of occurrence: all the time
Reset OS:
Screenshot or video:
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Detailed description：bought the Expertbook B1500 at the start of last month, the other day i noticed when i moved the laptop which was turned off that there was a very very faint static type noise coming from the base. i do not know if it has been doing it since day one or if it is only since the other day but i can hear it when it is up close all the time the laptop is off. this is not normal is it?

Falcon_ASUS · ‎07-25-2022

grahamsharp93
System: Windows 11
Battery or AC: n/a
Model: Expertbook B1500
Frequency of occurrence: all the time
Reset OS:
Screenshot or video:
========================
Detailed description：bought the Expertbook B1500 at the start of last month, the other day i noticed when i moved the laptop which was turned off that there was a very very faint static type noise coming from the base. i do not know if it has been doing it since day one or if it is only since the other day but i can hear it when it is up close all the time the laptop is off. this is not normal is it?

Expertbook B1500, faint noise when turned off?

@grahamsharp93
When you hear faint static type noise, is the laptop connected to AC adapter?

grahamsharp93 · ‎07-26-2022

no, ac adapter is not connected.

Falcon_ASUS · ‎07-26-2022

grahamsharp93
no, ac adapter is not connected.

View post

@grahamsharp93
If so, I suspect it's from static on the motherboard, I would suggest you bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.

ASUS_Bot · ‎08-26-2022

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