System: Asus Expertbook B1400CEPE
Battery or AC: Both
Model: B1400CEPE
Frequency of occurrence: Upon entering windows (first boot and after restart)
Reset OS: Windows 10 and 11
Screenshot or video:
========================
Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.
Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AsusSplendid.exe
Application Version: 2.1.24.0
Application Timestamp: 62259377
Fault Module Name: AsusTru2Life.dll
Fault Module Version: 4.0.7.5
Fault Module Timestamp: 62037bcd
Exception Code: c0000005
Exception Offset: 00000000000026e3
OS Version: 10.0.19044.2.0.0.768.100
Locale ID: 14345
Additional Information 1: ff64
Additional Information 2: ff643c383fad8369714dac1f5801e3ab
Additional Information 3: 064b
Additional Information 4: 064ba1e6eac4d86fde1a70c9ceb10f6a
Extra information about the problem
Bucket ID: 13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)
