Asus Splendid always crash on startup (Windows 10 and 11)

[zarocs]

System: Asus Expertbook B1400CEPE
Battery or AC: Both
Model: B1400CEPE
Frequency of occurrence: Upon entering windows (first boot and after restart)
Reset OS: Windows 10 and 11
Screenshot or video:
========================
Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.

Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.24.0
Application Timestamp:   62259377
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   14345
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   064b
Additional Information 4:   064ba1e6eac4d86fde1a70c9ceb10f6a

Extra information about the problem
Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

[zarocs]

GEEK_ASUS

Hi there,

May I know how did you update Splendid?

Please update Splendid via MyASUS to the latest version.

Thank you.

View post

Yes, always via MyASUS. In fact, it is always updating by itself after notification in MyASUS appear or opening MyASUS app. There is no option to reject the updates. That's why my temporary solution is to always roll back Asus System Control Interface driver to v3.0.22.0 whenever it updating itself.

[zarocs]

Hi GEEK_ASUS,
Any update regarding this case?
Thanks.

[GEEK_ASUS]

Hi there,
I forwarded your case to related department to review.
If there is any update, I will let you know.
Thank you

[GEEK_ASUS]

Hi there,
Please help confirm when
MySUS update to 3.1.3.0,
ASCI update to 3.1.2.0,
Splendid update to 2.1.24.0
can resolve your issue?

If not, please try go to device manager completely remove ASCI driver and reinstall.
Thank you.

[zarocs]

GEEK_ASUS

Hi there,

Please help confirm when

1. MySUS update to 3.1.3.0,
2. ASCI update to 3.1.2.0,
3. Splendid update to 2.1.24.0

can resolve your issue?

If not, please try go to device manager completely remove ASCI driver and reinstall.

Thank you.

View post

Hi,
I just tried to remove ASCI driver and ticking "Delete the driver software for this device" to completely remove the driver files. Then updating to the current version as you mentioned. As you can see from the screenshots, it's immediately crashed, and keeps crashing everytime Windows started.



Source
ASUS Splendid
Summary
Stopped working
Date
‎4/‎21/‎2022 10:43
Status
Report sent
Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe
Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.24.0
Application Timestamp:   62259377
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   1033
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   ab98
Additional Information 4:   ab98cbaf99fb60a5a45313779e89f75e
Extra information about the problem
Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)