Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Blake_ASUS]

kmat1402

Hi @Blake_ASUS - Can you PM me on this? (I am Rank 1 so unable to send you my SN directly for the BIOS update info.)

View post

Hello kmat1402,
What's your model?
Thank you.

[Blake_ASUS]

antonio_n_l_

I have the same exact problem, whenever I'm in a call with the AC connected, the camera start flicking.

Did any of you found a solution?

My laptop is ASUS VivoBook S14

Thanks!

View post

Hello antonio_n_l,
I would like to know your complete model name.
Thank you.

[Darian]

Hi @Blake_ASUS I have the same problem. Model UX431FA. Is there a fix?

[kmat1402]

Hi @Blake_ASUS - Model X712F
Thanks

[Blake_ASUS]

Hello @Darian ,
I have not received related information.
I will inform you once there is any update.
Thank you.
Hi @kmat1402 ,
PM Send, please check.
Thank you.