This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

After 2 weeks the back text was erased, I wonder why?

Aligosla
Rising Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: WW-32.2050.2050.29
Rooted or not: not
Frequency of Occurrence: after 2 weeks
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

After 2 weeks, the back letters of my Zenfone 9 are completely erased, I don't know why? Is the text very poor quality or was I unlucky?

The only use was to carry it in the pants pocket and use it without a case, but 2 weeks is a very short time
Very poor quality, now my phone is generic smartphone 😪😪
pxl-20221109-015608776.jpg
pxl-20221109-015622279.jpg
pxl-20221109-015702266.jpg
😪😪😪😪😪

6 REPLIES 6

Mansi_ASUS
Moderator
Moderator
Hey @Aligosla!
This can be caused due to the use of some cleaning agents.
You can contact your local Asus representative or customer service center to resolve the issue.

clavo
Star III
It's almost funny how poor production quality is blamed on cleaning agents.

https://zentalk.asus.com/en/discussion/63337/back-worn-out-after-not-even-2-weeks

Mattias_ASUS
Moderator
Moderator
clavo

It's almost funny how poor production quality is blamed on cleaning agents.

https://zentalk.asus.com/en/discussion/63337/back-worn-out-after-not-even-2-weeks


View post
That was a store, stores use cleaning agents to clean their phones, especially since so many people touch them every day.
Source: I've personally done that at a store.

clavo
Star III
I wasn't talking about the pictures from the store either, but from my own device.
Attached is a picture after 2 weeks of use. In the meantime, the complete text has disappeared and I have neither used cleaning agents nor cleaned the device at all.
img-20220830-162710-476.jpg