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Video focus issue

AmRC
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: 32.2050.2050.29
Rooted or not: no
Frequency of Occurrence: very often
APP Name & APP Version (If your issue relates to the app): camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, I'm having very bad issues with my camera loosing focus, especially in video mode.
It happens especially when filming in a dark environment a bright moving object, but also in bright outdoor light while filming a moving subject, I will attach some samples.

I have tried all camera modes but nothing seems to fix the problem, haven't found much info about it online.
Could it be a hardware issue or is this common and might be fixed with a software update?
Really love this phone but very disappointed by the camera problem
4 REPLIES 4

Mansi_ASUS
Moderator
Moderator
Hey @AmRC!
Thanks for bringing this to our attention. I've reported the issue to the R&D team.

AmRC
Star I
Thank you! I have contacted local Asus support about this, they suggested a factory reset and if not to send it in for repairs.
The factory reset made no difference but I returned the phone meantime as video is very important for me.
Still curious if anyone has the same issue or it was just a problem with mine. I would get another aagain if I know video is good, I really like the phone.














































AmRC
Star I
@Mansi_ASUS I bought another Zenfone 9 because I like it so much.
This time I tested the focus issue after each update, it looks like it gets worse after version 32.2050.2050.29.
Also the settings that make it less of a problem are 60fps and normal stabilization, hypersteady and/or 30fps seem to make the focus issue worse.
I hope they can fix this problem, it's the only one I had so far but it's really annoying for me, surprised others don't report this as well.

AmRC
Star I
Disappointed that Android 13 did not come with a fix for this issue, it's really bugging me and I'm surprised no one else reported this since I have it on 2 phones already.
I truly hope they are working on it, can still return it until late January if this isn't fixed but I hope I won't have to.