UX330UAR sleep

okna2003okna2003 Level 1
edited June 13 in ZenBook
  1. System: Windows 11 21H2 22000.613
  2. Battery or AC:
  3. Model: UX330UAR
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Detailed description:For more than a year now I can not solve the problem with the inoperability of the laptop after trying to go to sleep. The laptop turns off the screen, the power indicator remains on. You can turn on the laptop only after holding the power button for a long time. What was done: a complete (clean) reinstallation of the system, installing drivers from the Asus website. Reading the discussions posted here, I understand that the problem is common. The only solution that helps: never turn off the screen. Maybe there are other options? I contacted the service center: they believe that there are no hardware problems. Warranty has ended.



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