Problem after upgrading RAM! Asus Vivobook Pro 15 N580VD DM153

opilitzaopilitza Level 1
edited May 22 in VivoBook

Hello, i am the proud owner of an Asus Vivobook Pro 15 N580VD DM153!

I have a problem with the new set o RAM that i bought for Upgrade.

My Notebook had 2 x 4GB Samsung DDR4 RAM 2400Mhz

Recently i bought Corsair Vengeance serie 32 Gb (2 x 16 GB) DDR4 3200 Mhz CL 22 Kit, replaced the old one and received a Windows black screen, although in BIOS i could see the whole 32 GB.

BIOS is already updated to the latest version.

I already verified, the new RAMs work properly, each of them, but only paired one new with one old.

So instead of using 32 Gb, i can only use 16 New with 4 Old, so 20 GB of RAM, equally how i pair them.

Can you tell what can i do to use the new 32 GB RAM.

Thank you in advance!



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