09-10-2021 12:59 AM
09-23-2021 03:33 PM
DanishbluntThey already answered that their answer stays the same… Thanks for your support tho, I indeed think that I have a very strong case and that any judge would sort this whole situation out quickly.https://zentalk.asus.com/en/discussion/comment/187249#Comment_187249
Before you download, install, and use the Unlock Device App (“Service”),
you understand that you need to take all risks in terms of quality and
performance of the Service, including but not limited to: once you
trigger the Service, you’re not able to recover your ASUS products to
the original status at the time of manufacturing (“Original Product”)
anymore. Original Products which is used with the Service (“Changed
Product”) will no longer be regarded as the Original Products. The
software updates will not be available to the Changed Product, and the
digital content in the Changed Product may no longer be used. In
addition, the software and hardware problems of your ASUS product caused
by using the Service may not apply to your ASUS Warranty Information,
please read ASUS Warranty Information of your ASUS product carefully on
ASUS official website.(https://bacchus.asus.com/support/Article/1060/)
You can gladly send them this reply. It states very clearly that if any software or hardware defects caused by using the service happen then warranty won't cover it however your phone died due to a known hardware defect, meaning your phone should be covered by the warranty and charging money for the repair is illegal. If they still refuse you have a strong case, should be free money as far as I'm concerned.
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09-23-2021 03:35 PM
flolaffAs mentioned above, you can try one last time, possibly pointing towards my reply specifically. Because I think they might simply not be familiar with the new policies, since the service centers are not a part of ASUS but instead merely hired by ASUS. It's very clear that ASUS has changed their policies towards unlocking the bootloader and the entire warranty sticker bs with their GPU's.https://zentalk.asus.com/en/discussion/comment/187332#Comment_187332
They already answered that their answer stays the same… Thanks for your support tho, I indeed think that I have a very strong case and that any judge would sort this whole situation out quickly.
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09-23-2021 05:54 PM
ElmirNo worries, asus is a bad joke already. Seems appropriate to me. 😆https://zentalk.asus.com/en/discussion/comment/187303#Comment_187303
Maybe that's the problem, the phone doesn't manage to reach normal operating temperature 😜😜
I apologise for a totally unhelpful comment and a bad joke 😬
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09-24-2021 07:57 AM
09-24-2021 12:18 PM