ASUS ZenScreen MB16AC: not working, fault code "...not support Alt D mode..."

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System: Windows 10/64-bit
Model: MB16AC
Error message: "Your device does not support Alt D mode, please install the latest driver and try again"
Installed Display Driver Package: Version 10.0, 2020/10/23
Frequency of occurrence: every time
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Detailed description：
Hi Support,
As above, I've downloaded and installed the latest driver and still the error message keeps on occurring. All connections are OK. What next? Please assist.
Thanks,
David

[ZT-15c60fbb]

Blake_ASUS

Hello David,

Which ASUS driver update do you mean?

The ASUS MB Series USB Monitor Driver for Windows OS driver version10.0 on below website?

https://www.asus.com/Displays-Desktops/Monitors/ZenScreen/ZenScreen-MB16AC/HelpDesk_Download/?model2...

Have you tried to update your laptop display and USB driver as well?

Or if possible, if there is another laptop you can connect and cross check?

Thank you.

View post

Hi Blake,
Yes, that is the ASUS MB Series USB Monitor Driver for Windows OS driver version 10.0 on below website that I installed. I'm not sure whether the laptop display or USB drivers have been updated. Where would I check and what would I look for? I'm not overly techie, just an amateur 🙂
Thanks

[RAJU_MSC_MATHEM]

david.r.hansen1@gmail.com

https://zentalk.asus.com/en/discussion/comment/153125#Comment_153125

Thanks for your reply, and apologies for my delay in response. I've been v busy with study and no time to look into this. Whereabouts would the ASUS driver be in device manager? I looked under "monitors" and "portable devices" but couldn't locate it.

Thanks

View post

then uninstall the monitor driver in device manager, restart windows, windows will automatically create a new driver for your monitor

[ZT-15c60fbb]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/157296#Comment_157296

then uninstall the monitor driver in device manager, restart windows, windows will automatically create a new driver for your monitor

View post

Many thanks Raju, I did that and still the same result. Would the same thing happen with the USB drivers (windows creating new USB drivers)?