ASUS ZenScreen MB16AC: not working, fault code "...not support Alt D mode..."

[ZT-15c60fbb]

System: Windows 10/64-bit
Model: MB16AC
Error message: "Your device does not support Alt D mode, please install the latest driver and try again"
Installed Display Driver Package: Version 10.0, 2020/10/23
Frequency of occurrence: every time
========================
Detailed description：
Hi Support,
As above, I've downloaded and installed the latest driver and still the error message keeps on occurring. All connections are OK. What next? Please assist.
Thanks,
David

[RAJU_MSC_MATHEM]

david.r.hansen1@gmail.com

https://zentalk.asus.com/en/discussion/comment/153056#Comment_153056

Laptop is Lenovo X1 Yoga 1st Gen (Type 20FQ, 20FR) Laptop (ThinkPad) - Type 20FQ. Win 10/64-bit, current updates.

View post

Sorry this forum only belongs to asus product users, not for Lenovo products..
So you should ask questions in Lenovo forum.

[ZT-15c60fbb]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/153066#Comment_153066

Sorry this forum only belongs to asus product users, not for Lenovo products..

So you should ask questions in Lenovo forum.

View post

Ok, thanks - I had to start somewhere as the monitor is an ASUS product that used to work on this laptop and appeared to stop working after ASUS driver update.

[RAJU_MSC_MATHEM]

david.r.hansen1@gmail.com

https://zentalk.asus.com/en/discussion/comment/153067#Comment_153067

Ok, thanks - I had to start somewhere as the monitor is an ASUS product that used to work on this laptop and appeared to stop working after ASUS driver update.

View post

Then uninstall asus driver update through Device manager.

[Blake_ASUS]

Hello David,
Which ASUS driver update do you mean?
The ASUS MB Series USB Monitor Driver for Windows OS driver version10.0 on below website?
ZenScreen MB16AC｜Monitors｜ASUS GlobalHave you tried to update your laptop display and USB driver as well?
Or if possible, if there is another laptop you can connect and cross check?
Thank you.

[ZT-15c60fbb]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/153068#Comment_153068

Then uninstall asus driver update through Device manager.

View post

Thanks for your reply, and apologies for my delay in response. I've been v busy with study and no time to look into this. Whereabouts would the ASUS driver be in device manager? I looked under "monitors" and "portable devices" but couldn't locate it.
Thanks