Display flickering in video calls - horizontal grey lines

[rebeccam]

System:
Battery or AC:
Model: ZenBook S UX391F
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：I found another thread on this problem but it has been closed so posting again here for updated information
I have a new (less than 3 months old) ZenBook S model number as above. It has started flickering with very noticeable grey horizontal lines when on video calls. Other participants on the call are commenting how bad the flickering is.
Is there any update on a fix for this?
Using the ZenBook off A/C power isn't a realistic solution as I deliver on line training over lengthy sessions using video and can't risk losing power part way through.
What's the fix please?

[cathelijn679]

I have the same issue. I've updated the BIOS but still have the issue of a flickering screen when on A/C Power.
Could you help me fix it? I've got an Asus Zenbook UX431FA.

[Blake_ASUS]

rebeccam

1. System:
2. Battery or AC:
3. Model: ZenBook S UX391F
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：I found another thread on this problem but it has been closed so posting again here for updated information

I have a new (less than 3 months old) ZenBook S model number as above. It has started flickering with very noticeable grey horizontal lines when on video calls. Other participants on the call are commenting how bad the flickering is.

Is there any update on a fix for this?

Using the ZenBook off A/C power isn't a realistic solution as I deliver on line training over lengthy sessions using video and can't risk losing power part way through.

What's the fix please?

Display flickering in video calls - horizontal grey lines

Hi rebeccam,
New BIOS send in PM, please kindly check.
Thank you.

[Blake_ASUS]

cathelijn679

I have the same issue. I've updated the BIOS but still have the issue of a flickering screen when on A/C Power.

Could you help me fix it? I've got an Asus Zenbook UX431FA.

View post

Hello cathelijn679,
May I double check if your model is UX431FA or FAC and your current BIOS is?
ASUS ZenBook 14 UX431FA Driver & Tools | Laptops | ASUS USA
Please provide a video record of the current camera situation as well.
Thank you very much.

[Ash0903]

Hello @Blake_ASUS I am having the exact same issue.
System: Windows 10 Pro
Battery or AC: both
System Model: ZenBook Q536FD_Q536FD
Model: Q536FD, though the support page redirects to the Zenbook Flip 15 UX562FD page
Frequency of occurrence: Always
Reset OS: many times
Bios version:  Q536FD.306 (type: UEFI)
Thank you in advance for your help