Display flickering in video calls - horizontal grey lines

rebeccamrebeccam Level 1
edited January 2 in ZenBook
  1. System:
  2. Battery or AC:
  3. Model: ZenBook S UX391F
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:I found another thread on this problem but it has been closed so posting again here for updated information

I have a new (less than 3 months old) ZenBook S model number as above. It has started flickering with very noticeable grey horizontal lines when on video calls. Other participants on the call are commenting how bad the flickering is.

Is there any update on a fix for this?

Using the ZenBook off A/C power isn't a realistic solution as I deliver on line training over lengthy sessions using video and can't risk losing power part way through.

What's the fix please?

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