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Android 10 feedback & Service Dilemma

kchinnavigneshrajakchinnavigneshraja Level 3
edited November 19 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2 (8/128GB)
  2. Firmware Version: 17.0240.2009.49
  3. Rooted or not: NON Rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hello everyone. This post is follow-up for the query I posted earlier. I'm creating new post since mods closed old one.

https://zentalk.asus.com/en/discussion/33780/should-i-upgrade-to-android-10

-------------Point- 1------------------------

I was in dilemma whether to update or not update to A10 since lot of people got random reboot after upgrade. I finally dared to upgrade since my warranty was running out and I had to rule out if my device had any issues.

I upgraded directly via OTAs. I didn't even do a reset.

I'm happy to report that device is performing without any reboot issues or blackouts. I pushed the device hard by playing PUBG while 30w charging and in X mode at a time. Still NO restart or blackout so I think my hardware is fine. No heating issue either during normal usage, but idle temps are a bit higher than A9.

Battery backup is also not so bad but definitely lesser compared to A9.

-----------Point -2------------------

My phone's power button went mushy a week ago. My phone's warranty was very short, 7 days left when this issue popped up. I saw few Telegram users having same issue submitted their phone to fix power button and ended up getting poorly repaired devices with new hardware failures (air triggers stopped working after servicing). So I didn't dare to go to service since I'm not in situation to deal with the entire ordeal.

So a small note to mods, pass this feedback to Asus India. No one is confident about service centers in India. People are ending but re-submitting phones due to poor workmanship. Service centers are creating new problems trying to fix old ones. I'm not ready to make rounds to service centers . So ask them to hire/train technicians properly. No one should ever be afraid of going to service centers and decide to live with problems.

--------------- Point- 3 ---------------------

Bass bug that was reported by me in Android 9 is still not fixed. Mods confirmed to identify it and said a fix will be à part of A10, but it still exists. Bass bar tweaks bass weirdly. Follow the link below to know about it. I can confirm it is NOT fixed.

https://zentalk.asus.com/en/discussion/11755/broken-bass-function-in-audio-wizard

So in a brief, what I say is,

  1. A10 works fine for me. Without any majorly reported issues.
  2. Service centers are pathetic in India. Customer have no confidence or trust.
  3. Bass Bar bug is still NOT fixed.

Thank you.

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